Refund policy

Exchange Policy

Last updated: 15 August 2026

At The Girls, we want you to have a smooth and confident shopping experience. Please review product descriptions, fabric details, size charts, measurements, colours and other product information carefully before placing an order.

If you need help selecting a product or size, contact our customer support team before ordering.

7-Day Exchange Policy

Exchange requests must be raised within seven days from the date of delivery.

We offer exchanges only. We do not accept returns or provide refunds for change of mind, size preference, colour preference, fabric preference or other personal-choice reasons.

This policy does not restrict any remedy that must be provided under applicable law for defective, damaged, counterfeit, incorrect, unavailable or otherwise non-conforming goods.

Exchange Eligibility

A product may be eligible for exchange only when:

The exchange request is submitted within seven days of delivery.
The product is unused, unworn, unwashed, unaltered and undamaged.
The product has no stains, perfume, deodorant, makeup or other marks.
All original tags and labels remain attached.
The original packaging and supplied accessories are available.
The original invoice or order information can be verified.
The product successfully passes our quality inspection.
The requested replacement product or size is available.

How to Request an Exchange

Send us the following information:

Order number
Registered customer name and mobile number
Product name
Reason for the exchange
Required replacement product or size
Clear photographs of the product
An uninterrupted unboxing video for damaged, defective, missing or incorrect products

WhatsApp: +91-9762072248

Email: TheGirlsIndia@gmail.com

Mobile: +91-6396088091 / +91-9917580770

Please do not send a product to us before receiving exchange approval and instructions.

Exchange Charges

A logistics charge of ₹300 per item applies to customer-requested exchanges, including reverse pickup and re-dispatch where applicable.

The applicable charge will be communicated before the exchange is processed.

No exchange charge will normally apply when a verified exchange is required because The Girls supplied a damaged, defective or incorrect product.

Size Exchanges

Please review the size chart on the applicable product page before placing an order.

If you receive the correct product but require another size, you may request a size exchange within seven days of delivery, subject to product condition and size availability.

If the requested size is unavailable, we may offer another available size, an alternative product or store credit. Store credit, when issued, will remain valid for 30 days from its date of issue.

Damaged, Defective or Incorrect Products

We inspect products before dispatch. If you receive a damaged, defective, missing or incorrect product, contact us within seven days of delivery.

Provide clear photographs and an uninterrupted unboxing video showing:

The unopened outer package
The shipping label
The opening of the package
The condition of the product received

After verification, we may provide a replacement, exchange or store credit depending on product availability and the circumstances. Where applicable law requires another remedy, that remedy will be provided.

Unboxing Video

An uninterrupted package-opening video is required for claims concerning damaged, defective, missing or incorrect products.

The video should begin before the outer package is opened and clearly show the shipping label, packaging and product received.

Colour Variations

Product colours may appear slightly different because of photography, lighting, editing, screen brightness, monitor settings or device displays.

Minor colour variations will not normally be treated as a defect or qualify for exchange.

Fabric, Material and Personal Preference

Product descriptions are provided to help customers understand the fabric, material, design, fit and other relevant characteristics before purchase.

An exchange will not normally be approved solely because the customer does not like the colour, fabric, material, design or feel of a correctly supplied product.

Products Not Eligible for Exchange

Unless applicable law requires otherwise, exchanges are unavailable for:

Products that have been worn, washed, altered, stained, damaged or used
Products without their original tags or packaging
Products submitted after the seven-day exchange period
Products damaged after delivery through misuse or improper handling
Products marked as non-exchangeable or final sale
Customised or made-to-order products
Clearance or final-sale products

Exchange Approval

Submitting an exchange request does not mean it has automatically been approved.

We may request additional photographs, videos, order information or other evidence. Approval is subject to eligibility, product condition, quality inspection and stock availability.

Reverse Pickup

Where reverse pickup is available for your PIN code, we may arrange collection through a logistics partner.

If reverse pickup is unavailable, you may be required to send the product to an address provided by our support team.

The customer is responsible for packing the product securely with its original packaging, tags and accessories.

Replacement Dispatch

Approved replacement products are normally dispatched within three to five working days after the returned product is received and passes inspection.

Delivery time after dispatch depends on the destination and courier service.

No Returns or Refunds for Change of Mind

The Girls does not accept returns or provide refunds for change-of-mind purchases, incorrect size selection, colour preference, fabric preference or other personal-choice reasons.

Eligible products may be exchanged only under this policy.

Nothing in this policy limits any mandatory remedy available under applicable Indian consumer law.